Signing Up: When you sign up for a CSA, a secure, online member profile is created for you with your share options, your pick-up location, and your account activity. You can view and edit your account, change your pick up location, credit card info, or password and even place a vacation or suspension hold just by signing in to your account.
Payments: We bill all reoccurring payments automatically, and you will get a statement by email. We do not store any of your personal or financial information on our website. Our order site is run by Farmigo and your information is stored securely by Authorize.net. You may choose to pay in full, 2 installments, 3 installments, or 4 installments (4 installments only applies to our ALL IN LOCALVORE CSA). Your initial payment is a binding contract with us where you agree to pay the subsequent installments. We do not offer any cancellations or refunds.
Cancellation Policy: In the CSA model, members are seen as active farm partners, sharing the risks and rewards of the harvest. Members may cancel their subscription at any time, for any reason, however should you choose to cancel your subscription, we cannot offer a refund for shares. Once you join our CSA, you are committing to the entire (24 week) Spring/Summer CSA. If you have unpaid installments, the full balance of all installments will need to be paid at time of cancellation. We can offer a gift certificate for the amount of remaining shares on your account that you are welcome to give as a gift. The CSA partnership sustains our farm, individual members, and the community at large.
Refund Policy: Due to the nature of a CSA and the commitment you made to participating, there are no refunds. If changes to your subscription initiated by you occur, including downgrading your share size or a vacation hold, we can offer a credit for the following season’s CSA minus a $25 processing fee. No meat (farmigo) credits will be refunded if unused at the end of the season. They may be rolled over to a new season with the purchase of an additional CSA.
There is NO processing fee if an error or change on our part necessitates a change in your CSA subscription.
Returned-check Policy (this includes eChecks): If a paper check or an ACH/Electronic Check payment is returned for any reason, we reserve the right to collect a fee equal to the amount of the bank fees we are charged, plus $25.00 to cover the logistical costs inherent in correcting the situation/arranging for replacement payment, etc.
Late Payments: Late payments extending past one week of due dat for add on orders or CSA installments will result in a hold on your CSA. Delivery will continue once payments are made. On the second occurrence the CSA must be paid in full.
Pick-up Protocol and Polices: It is your responsibility to remember to pick up your share during the listed pick-up hours for the Pick-up Location you chose. Any shares and options remaining at the close of pick-up hours may be donated by the site hosts, so be sure to pick up your share during the listed hours.
Changing Your Pick Up Location: If you want to change your pick up location, please do so 5 days before your pick up day. If you switch and then want to switch back, you’ll need to log into your account again to do so.
Vacation and Suspension Holds : You may put your CSA delivery on hold by logging into your account. Please do this before midnight on Wednesday for the coming week. We will hold all protein CSA orders for delivery the following week, but your produce CSA will be donated to a Durham family in need. A $10 processing fee will be added to your account for any held orders past your first free occurrence. You may decide to skip the protein order for your suspension weeks, and that balance will apply to future CSA seasons.
Share-Splitting : You are welcome to split a share with someone, however, share-splitting is the responsibility of the member who signed up for the share; we do not manage the splitting of shares. Some people split the share after pick-up or you can go one week and your friend the next. Please keep in mind that although two of you are splitting the share, some items do not come in pairs…broccoli in spring or watermelon in summer for example.This includes payment: you are responsible for all payments – do not divide the cost and pay half/have your share-splitter pay half. You pay us for everything and have your share-splitter reimburse you for their half. When you sign-up, please make sure to include the names and contact info of any one who will be coming to pick-up for the share, as well as all the e-mail addresses of folks who want to receive the newsletters and updates.
Communication: Green Button Farm communicates with you via email on a regular basis to inform you of a payment or to remind you of a scheduled pick up. Sometimes we will need to send out alerts about your order or inform you about happenings on our farm. By becoming a member of our CSA, you are agreeing to open and read all email communications as soon as you see them since much of the information is time sensitive.
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